Shipping Policy

Sustainable Shipping

We ship products directly from the supplier to you. This approach significantly reduces carbon emissions and costs, allowing us to offer free shipping. By choosing this method, we cut carbon emissions by at least 50% 🌱.

Import Fees

Please note that import fees may be charged upon delivery, depending on your location. These fees are not covered by PawCharge, and we will not refund these amounts.

Delivery Times

Due to our direct shipping model, the average delivery time is 2-12 business days.

Free Shipping

We offer free shipping under the following conditions.

Free shipping on all orders

Questions About Your Order?

If you have questions about your order, please check our FAQs or email us at support@fywant.com.

Tracking Your Order

After placing an order, you will receive a tracking code within a few days. This code becomes active approximately 3-5 business days after issuance, as it processes through multiple systems. Use this code to track your delivery updates.